Practical articles on process automation, leadership, and the things that slow small businesses down. Written by Kurt Thompson, NUDG founder, Melbourne.https://nudg.au/en-AUhttps://nudg.au/insights/technical-person-just-became-manager/https://nudg.au/insights/technical-person-just-became-manager/Promoting your best technical person is the right instinct. Without support it loses you the operator and often the team. Here's what changes.Thu, 07 May 2026 00:00:00 GMTnew manager training small businessfirst time manager mistakespromoting technical staff to managementmanager coaching melbournetechnical manager transitionhello@nudg.au (Kurt Thompson)https://nudg.au/insights/manual-processes-to-automate-first/https://nudg.au/insights/manual-processes-to-automate-first/Most small businesses automate the wrong thing first. The five manual processes worth tackling before anything else, and the real cost of each one.Thu, 30 Apr 2026 00:00:00 GMTautomate manual processes small businesssmall business automation melbournelead intake automationclient onboarding automationbusiness process automationhello@nudg.au (Kurt Thompson)https://nudg.au/insights/victoria-psychosocial-safety-small-business/https://nudg.au/insights/victoria-psychosocial-safety-small-business/Victoria's psychosocial safety regulations are live. What small businesses need to do, and why your managers are the compliance frontline.Thu, 23 Apr 2026 00:00:00 GMTpsychosocial safety regulations victoriapsychosocial hazards workplacesmall business psychosocial safety compliancemanager training psychosocial safetyworkplace psychological safety victoriahello@nudg.au (Kurt Thompson)