Every engagement starts with a conversation

What actually happens

1. You tell me what's going on. Three quick questions and your email, about thirty seconds. You don't need to have worked out what the problem is first.
2. I reply within one business day. I'll have looked at your business before I do, so the conversation isn't spent on background. If it's not something I do, I'll say so and point you somewhere better.
3. We do the audit. Sixty to ninety minutes. I ask questions and listen carefully. Mostly about how the work actually moves through your business, where it stalls, and who it stalls on.
4. You get a written summary. What I found, what I'd suggest, options with indicative pricing. Yours to keep whether you engage or not.

What it isn't

It isn't a sales session with an audit label on it. There's no deck, and there's nothing to sign at the end. The summary is genuinely useful on its own, and plenty of businesses take it and act on it themselves.

Common questions

Is the free operations audit really free?

Yes. It's a structured 60 to 90 minute conversation about your business. No payment, no commitment, and no obligation to engage further. If I don't think NUDG is the right fit at the end of it, I'll say so and point you at someone who is.

How do I book the audit?

Tell me what's going on using the short form on the contact page. It takes about thirty seconds. I reply within one business day, and if it looks like a fit I'll suggest a couple of times that suit.

What do I need to prepare?

Nothing. You do not need to have diagnosed the problem first, that part is my job. Come as you are and talk me through what is actually happening.

What happens after the audit?

You get a clear written summary of what I found and what I'd suggest, with options and indicative pricing. If you want to go ahead, we scope it properly. If you don't, you keep the summary and we part on good terms.