NUDG
Services

The work that keeps repeating itself isn't supposed to

I work across two areas, Process, Automation & Software, and People Leadership. Every engagement starts with a free operations audit: a straight conversation about what's going on, followed by a clear proposal with options.

Pillar One

Process, Automation & Software

Staff spending hours each week on tasks that shouldn't exist, or shouldn't be manual. Data entry that nobody trusts, reports assembled from three different spreadsheets, approvals stuck in someone's inbox. Sometimes the fix is a workflow tweak. Sometimes it's a custom tool. Sometimes it's that the website is the thing losing you leads before you even hear about them.

I don't write a report telling you what to change. I build the fix. Pillar One covers the full spectrum, workflow automation on tools you already own, integrations between those tools, custom tools built when nothing off-the-shelf fits, and custom websites. Your team owns the result at handover.

What this includes

  • Process mapping and workflow analysis
  • Automation implementation (n8n, CRM-native tools, AI/LLM workflows)
  • Integrations between the tools you already run
  • Custom internal tools and small portals (when off-the-shelf doesn't fit)
  • Custom websites, Melbourne-hosted, 95+ Lighthouse, owned code
  • Standard operating procedures your team can follow
  • Staff walkthrough and onboarding on new processes
  • Change management, so the new way sticks

When it needs to be built from scratch

For some engagements the right fix isn't a tweak to something you already own. It's a custom tool or a new website. Same audit, same diagnostic approach, bigger canvas. Custom builds start at $5,500 for a marketing site and scale through to full portal-class work. Melbourne-hosted, TypeScript throughout, Docker-deployed, 95+ Lighthouse guaranteed.

Outcomes

Time back. Cleaner data. Fewer errors. Documented processes that don't live in one person's head. A website that converts the leads it's costing you. Internal tools that fit how your team works. And your business running without everything going through you.

Track record

From four years running CSIRO's automation team: a 78% reduction in deployment failures through structured change management, $450K in annual operational savings delivered through automation, and a 65% reduction in manual effort across a 30-person team. Same methods, sized for an SMB.

Book a free audit
Pillar Two

People Leadership & Team Development

Managers promoted for technical skill, not trained to lead. Unclear expectations. Conversations that keep getting avoided. Staff that "didn't work out", with no clear onboarding process to begin with.

I train your managers to build healthy teams that work for everyone. Managers with easier jobs, staff who enjoy the work, and a business that performs because of it. Drawn from 14 years of leading real teams, including four running a 30-person automation team at CSIRO with 100% retention and zero unresolved conflicts over the same period.

What this includes

  • 1:1 leadership coaching
  • Targeted issue workshops (half-day, focused on a specific problem)
  • Leadership fundamentals program (full-day)
  • Team health assessments
  • Custom learning packages with playbooks and templates
  • Education and training on Victoria's new psychosocial safety regulations

Outcomes

Managers who lead with confidence. Teams that communicate openly. Lower turnover. And a workplace where people know what's expected and feel safe raising concerns.

Talk about your team
Pricing

Roughly what engagements cost

Every engagement starts with the free audit, no commitment. After that, most fit one of these shapes. Final pricing is in the written proposal, scoped to your situation.

  • Custom websites from $5,500 for a marketing site; higher for internal tools and portals depending on scope.
  • Workflow automation builds typically $3,000–$8,000 per build, depending on number of systems and complexity.
  • Leadership coaching typically $2,000–$6,000 across a 3–6-month engagement, fortnightly sessions.
  • Manager training programs from $1,800 (half-day workshop) to $4,500 (full-day Leadership Fundamentals).

Most clients start with one project, see whether it lands, and decide from there. No retainer required.

How It Works

Every engagement follows the same path

Tell me what's going on.

Every engagement starts with a conversation. The audit is free.

Book a free audit